Last Updated: February 2025
1. Delivery Areas
We currently offer shipping to the following regions:
- All major cities in Morocco
- Selected international destinations
For specific delivery availability, please enter your location at checkout.
2. Shipping Methods & Times
We offer the following shipping options:
- Standard Delivery (2-4 business days)
- Express Delivery (1-2 business days)
- Same-Day Delivery (select cities only)
3. Shipping Costs
Shipping costs are calculated based on:
- Delivery location
- Package weight and size
- Chosen shipping method
Free shipping is available for orders over 500 MAD within Morocco.
4. Order Tracking
After your order ships, you will receive:
- A shipping confirmation email
- A tracking number
- Regular status updates
5. Delivery Issues
In case of delivery issues:
- Contact our customer service within 48 hours
- Provide your order number and tracking information
- We will investigate and resolve the issue promptly
6. Returns & Exchanges
For returns and exchanges:
- Items must be unopened and in original packaging
- Return request must be made within 14 days
- Return shipping costs may apply
7. Contact Information
For shipping-related questions, please contact us at:
Email: shipping@lozey.ma
WhatsApp: [Your WhatsApp Number]
Customer Service Hours: Monday-Friday, 9:00 AM - 6:00 PM (GMT+1)
Contact Us
If you have any questions about our Shipping Information, please contact us:
- Email: bio@lozeycom.com
- Phone: +212 65493851
- WhatsApp: +212 65493851